At MedievalSoles.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy provides the necessary details for returning items and requesting refunds.
1. Returns Eligibility
We accept returns under the following conditions:
Items must be returned within 14 days of delivery.
Items must be in their original, unused condition with tags attached.
Custom-made or personalized items are non-refundable unless defective.
Proof of purchase is required for all returns.
2. How to Initiate a Return
To start a return, follow these steps:
Contact our customer support team at Support@thuyacrafts.com , with your order details and reason for return.
We will provide return instructions and shipping details.
Pack the item securely and send it back using a trackable shipping method.
3. Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 14 business days via the original payment method.
Shipping fees are non-refundable, and return shipping costs are the buyer’s responsibility unless the return is due to an error on our part.
4. Exchanges
We offer exchanges for defective or damaged items. If you need an exchange, please contact us at Support@thuyacrafts.com , with photos of the product and issue details.
5. Non-Returnable Items
Certain items cannot be returned, including:
Custom-made or personalized products.
Items marked as final sale.
Products damaged due to improper use or normal wear and tear.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within [Insert Number] days of delivery with clear photos of the damage. We will arrange a replacement or refund as needed.
7. Cancellations
Orders may be canceled within 24 hours of purchase for a full refund. After this period, cancellation requests may not be honored if the order has already been processed.
8. Contact Us
For any questions regarding our Refund and Returns Policy, please reach out to us at:
Email: Support@thuyacrafts.com
Address: 1051-1090 W Mountain St
Glendale CA 91202-1041 United States